Frequently Asked Questions

Everything you need to know about your Neurogan fashion experience.

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may incur a small restocking fee.

How do I find the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Neurogan is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes to minimize our environmental footprint.

Can I track my package after it ships?

Once your order is dispatched, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.