Returns & Exchanges

At Neurogan, we want you to feel as confident in our apparel as you do in your style, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Ensuring your complete satisfaction is our top priority, and we strive to make the process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided through our portal and securely affix it to the outside of your return package.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; once received and inspected, your refund or exchange will be processed within 5-7 business days.